Client Services Partner

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi's Workforce Intelligence & Talent Acquisition's (WITA) Global Strategy & Solutions Delivery organisation team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Here at Citi our strategy and solutions delivery team sit within our talent acquisition function, this role provides the client services partner the opportunity to be a part of how Citi delivers talent acquisition with the ability to drive excellent customer service to our internal clients. This role helps drive the ambitions of our internal leadership team right through to execution.

The client services partner for our Workforce Intelligence & Talent Acquisition team (WITA) is a strategic partner supporting our internal global WITA leadership team on their operational disciplines. An enabling role to support building best in class workforce intelligence & talent acquisition capabilities across Citi. The WITA Partner role sits within WITA’s Global Strategy & Solutions Delivery organisation. The WITA Partner is a management level position responsible for accomplishing results, driving the end-to-end strategy, execution, and delivery of the strategy & solutions delivery pillars.

What you’ll do

The role is responsible for accomplishing results, driving the end-to-end strategy, execution, and delivery of our internal strategy & solutions delivery pillars.

To understand and provide end to end support for their leader’s operational discipline and provide “SSD as a Service” covering Business Execution, Portfolio, Process and Change Management, Tech and Non-Tech Solutions Optimization, Risk & Controls, Data & Insights.

• Maintaining bidirectional information flow & strategic advisory across SSD to our clients.

• Operational data awareness, oversight & defining recommendations to drive operational excellence /strategy.

• Use analytics to inform decisions & make recommendations.

• Driving simplification & standardization vision of branding.

• Prepare materials and participate in the Stakeholder engagements, Operational and Business Reviews, Risk forums (track follow up/actions to closure).

• Elicitation of business case/need, business requirements and charter for the tech and non-tech book of work for our clients.

• Lead formation for flex teams to deliver tech and non-tech book of work for the respective client/WITA leader they support.

• Monitor and analyse Scorecards, data & insights and facilitate remediation actions.

• Credible challenge and ensure accountability of SSD with all the stakeholder groups.

• Facilitate BAU operations execution for Demand, Capacity Planning, Resource Planning and utilization, Financial Planning/tracking, Hiring, Movement, Talent, Performance and Compensation process.

• Apply a commercial mind-set to ensure that recruitment is delivered in the most efficient and cost effective way while achieving hiring excellence and an unparalleled candidate experience.

What we’ll need from you

• Relationship management experience and ability to interact efficiently with various stakeholders across different geographies at all organisational levels.

• Strong project management and delivery skills or program implementation experience.

• Solutions driven and able to balance timely delivery with cost effectiveness and quality assurance.

• Strong influencing skills; easily consults and negotiates with internal and external stakeholders regionally and globally.

• Able to identify continuous improvement opportunities through evidence backed decisions.

• Experience of delivering change management programs.

• Risk awareness.

• Provide quality summary updates for senior management.

• Knowledge of finance / banking / HR or recruitment and prior experience working in complex global business models.

• Demonstrated core recruiting and leadership skills.

• Knowledge of Shared Services environment.

• Preferably educated to degree level but not essential if balanced with relevant experience.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. 

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:  

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure 

• A discretional annual performance related bonus  

• Private medical insurance packages to suit your personal circumstances 

• Employee Assistance Program   

• Pension Plan  

• Paid Parental Leave  

• Special discounts for employees, family, and friends  

• Access to an array of learning and development resources  

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.  

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.  

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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