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Transfer Agency Investor Services officer

工作 ID 21287869 主要地點 Bertrange, Luxembourg; 工作類別 Operations - Transaction Services
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The Transfer Agency maintains the share/unit holder register of Funds administered by Citibank Luxembourg. The Funds (domiciled in Luxembourg or offshore) have different legal structures (UCITS, UCI, SIF) and are long funds, master/feeder structures, etc.

General Type of Work          

Management of the day to day repsonsilbities of each team member   

Coaching and development of team members      

Develops a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based.

Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.

Specific Type of Work          

Client interfacing

Be the first point of contact for the Fund Share/Unit holders 

Be the first point of contact for the Fund Promoters and Management Companies

Ensure proper communication with other Departments         

Query management and issue resolution, in conjunction with the other teams of the Department        

Represent the Transfer Agency Department in client meetings (Board meetings, Service Reviews, …)

Represent the Transfer Agency Department in internal committees, working groups            

Maintain KPI and client logs  

Implementations & Projects

Lead new (sub-)fund implementations, including prospectus review and process set-ups    

Lead the implementation of new distributors         

Participate in the change management process for existing funds, including log maintenance, follow-up and implementation             

Write BRD (business requirement document)       

Train the transfer agency teams on the new funds, processes              

Lead fund events such as mailings, fund mergers, etc          

Assist/take a leading role in the various departmental projects             

Transaction processing, execution and settlement for AI and high value institutional funds

Assist Dealing team when needed with transaction processing, execution and settlement.  

Completion of checklists, including end-of-day controls        

Processes and procedures

Continuous focus to improve / automate processes

Maintain departmental procedures up-to-date       

Perform function in line with the departmental procedures and Citi policies          

Maintain the Fund and Distributor Operating Memoranda up-to-date    

Take full ownership of the issue log for the clients in charge.

Development value:

Opportunity to work within a multi-business global relationship in a demanding and ever-changing environment.

Opportunity to develop strong working relationship with other departments within the organization.     

Opportunity to develop strong working relationship with external clients.

Opportunity to develop Fund Industry knowledge. 

Easy access to training opportunities.   

Knowledge/Experience:

Minimum of 5 years relevant work experience       

Basic KYC / AML knowledge 

Understand capabilities of product internally/externally         

Expertise in Transfer Agency

Exposure to projects with some external visibility  

Develop product/industry/regional experience       

Awareness of other products outside individuals Business Unit            

Work under guidance from Seniors to contribute to new business organisation, transition development and execution       

Perfect understanding of fund industry  

In-depth understanding of fund regulations

Skills:

Technical Skills

Good working knowledge of Microsoft Office (Word, Excel, Access…)

Good working knowledge of TA system

Language Skills

Strong written, verbal and listening skills in English 

Good command of at least one other language (i.e. French, German etc.)

Soft Skills and Behaviours

Strong interpersonal skills and sense of teamwork.

Able to deal staff across departments.

Strong presentation skills, be able to speak up.

Strong sense of initiative.

Lead by example, demonstrating integrity in decisions and actions.

Challenge the status quo and traditional thinking.

Committed to self-improvement.

Hold self and others accountable for results.

Put long-term interests above short-term gain and escalate issues when necessary.

Develop strategies that contribute to sustainable business growth.

Inspire creativity and communicate the need for change.

Demonstrate the desire and capacity to lead and influence.

Respect CITI Principles and Values by acting accordingly

Qualifications:

Strong background (Min. BAC +4 or Master in Economics, Accounting, Finance, Management or other relevant field of studies or equivalent professional degree (CFA, CA…)          

Minimum of 5 years work experience

Competencies:

Problem Solving  

Makes evaluative judgments based on the analysis of factual information.           

Expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.           

Leadership / Management  

No supervisory responsibilities              

A strong sense of initiative, creativity and ability to work independently

Attention to detail   

Ability to meet reporting and project deadlines.     

Understand the firm: people, roles and responsibilities.        

Support organizational change and build relationships across the organization.   

Set clear/measurable goals.  

Collaborate with others and value diverse perspectives.       

Influence decisions without having direct authority.

Prioritize effectively and make decisions in a timely manner 

Impact and Accountability  

Limited but direct impact on the business through the quality of the tasks/services provided.               

Impact of the job holder is restricted to own job.    

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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