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Transfer Agency Section Manager

工作 ID 21372680 主要地點 Bertrange, Luxembourg; 工作類別 Operations - Transaction Services
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This Section Manager is one of a team of Managers responsible for the end to end delivery of the Transfer Agency functions in Luxembourg, in addition to those offshored to India, Ireland and Hong Kong and a number of external vendors.

The individual will have a team of approximately 5 staff and will be responsible for the delivery of the specified activities across all TA clients. The individual will also be responsible for the end to end delivery of TA activities for a number of clients and for acting as the primary senior contact point in TA for these clients.

Key Responsibilities:

The candidate will be responsible for managing a specific section of the Transfer Agency in Luxembourg, and for the end to end service delivery from TA for a select number of clients.

This will involve the following:

  • Ensure there are KPIs in place with the client which serve as an accurate measure of the TA service delivery and these are adjusted to meet the changing business environment.
  • Maintain consistent delivery against these KPIs and work across functions in and outside of TA to address any negative trends timely and effectively.
  • Sign off on the TA input to client deliverables such as the Service Pack, Board Report etc to ensure these are presented professionally and convey the appropriate message.
  • Represent TA at both internal and external client related meetings, in an active and engaged manner, promoting the strategic objectives of the business.

Each Section Manager in TA will also be responsible for performing against the goals set for the business, which serve to promote a working environment aligned with the strategic direction of the business.  

These include active involvement in reducing manual touch points and increasing efficiency for both the functions and clients they have responsibility for.

A Section Manager within TA will also be expected to become actively involved in a number of key initiatives to support either internal, regulatory or client change programmes, and to represent TA end to end on these.

Development value:

This is a senior role and is an ideal position for a candidate with strong TA experience in a busy, evolving operation with a high degree of client interaction. The successful candidate will be able to develop a number of the core skills required at this level to further enhance their career.

Knowledge/Experience:

The candidate requires experience managing an operations team at either AVP or VP level or the equivalent. Candidates at AVP level must have held this position for a minimum of 5 years in order to have gained the required level of experience.

The candidate should have a minimum of 8 years industry experience with a significant portion of this gained within a Transfer Agency or in a support role e.g. Transfer Agency project management.

Skills:

In addition to a strong knowledge of TA and the Funds Industry, the candidate also needs to display strong interpersonal, communication, people management, time management and strategic planning skills. The candidate also needs to be able to work independently on projects or sub sets of projects and effectively represent TA. 

Strong written, verbal and listening skills in English are required. Additional languages considered as an advantage.

Qualifications:

Candidates should ideally be educated to 3rd level, and have gained industry specific qualifications and training from recognized professional organisations.

Competencies:

Core Skills & Competencies:

Delivery of high quality service to internal and external customers;

  • Manage the delivery of the team’s tasks in a timely, accurate and controlled environment, ensuring priority items are identified and dealt with in a prompt manner.
  • Display effective organisation skills in order to manage competing priorities.
  • Liaise effectively with other parties, both internally and externally and communicate in a professional manner at all times.
  • Represent the TA in a competent, engaged and professional manner.
  • Develop a strong working relationship with the client whilst remaining aligned with Citi`s strategic objectives.

Identify and assume ownership of issues;

  • Take responsibility for assigned tasks and prioritise to ensure expectations are met.
  • Display effective delegation skills, focusing on developing individuals within your team.
  • Co-ordinate or act as TA representative on larger projects, as required.
  • Become actively involved in the strategic development of the business.

People Management:

  • Display effective delegation skills, focusing on developing individuals within your team.
  • Display effective people management skills with a proven record of managing both strong and weak performers
  • Ability to build a strong and trusted working relationship with your team and colleagues

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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