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Client Change Manager

工作 ID 22483859 主要地點 Edinburgh, United Kingdom; 工作類別 Operations - Core
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Overview of Citi:

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Team function/overview

The Client Change Delivery team is responsible for the delivery of our largest clients’ key strategic projects and operates across Edinburgh, Dublin and Warsaw. The Change Management team work in partnership with functional change delivery teams across Middle Office, Fund Accounting and Transfer Agency to assure timely and accurate delivery of each client project. The Change Management team oversee the entire change book for their allocated client, interact with the client on a daily basis, manage any client escalations, produce weekly and monthly governance materials, manage internal and client stakeholders and support the functional teams with any client related issues or challenges.

Role/position overview

We are delighted to advertise an exciting opportunity in our Client Change Management function which oversees the delivery and reporting of our key clients change book. The successful candidate will support the Client Management responsibilities in partnership with the client lead and will actively oversee the Clients Change Programme and our Change relationship with them. Reporting into the Client Change Delivery Manager, the candidate will have the opportunity to work closely with colleagues in Client Executive, Product and Fund Services Management.

Key Responsibilities

  • Support client lead with daily, weekly and monthly client governance interactions and reporting
  • Oversee the Functional Delivery teams to assure adherence to client change requirements from project artefacts to KPI’s
  • Drive a continuous improvement programme to assure the client experience is consistently positive
  • Working with the Client Lead, proactively manage the open book of change to assure the client rating for change is positive
  • Mobilise the Citi team to address any client escalations or for general issue management

Development Value

  • This role provides the opportunity to manage a Client and their programme of Change
  • You will spend a significant amount of time interacting with Edinburgh, Dublin and London Seniors
  • Opportunity to help shape and manage the Change Processes

Knowledge/Experience

 • Extensive experience in Change or Project background

• Programme Management Experience

• Client Facing roles previously held

• Strong understanding of Citi Operating Model

Skills

 • Influencing skills across People and Client Management

• Analytical Mindset and Problem Solving

• Strong Communication – concise written materials, ability to chair meetings to agenda, good listening (written and verbal)

• Good technical skills across the Microsoft Office Suite

Qualifications

 • Change and Programme Management related qualifications beneficial

 Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Competencies

 • Influencing

• Decision Making

• Planning and Organising

• Relationship Building

• Risk Awareness

• Initiative

• Communication skills

• Stakeholder Management

What we Offer

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

  • Award winning pension scheme,
  • Life assurance and
  • Private medical insurance

In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.

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Job Family Group:

Operations - Core

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Job Family:

Operations Project Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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