Head of Digital Identity Product Management

About Citi:
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

About Our Team:

As the Head of Digital Identity Product Management, you will manage multiple product manager teams through other managers leading digital products for Identity Management, Digital Onboarding and Digital Fraud Prevention for US Personal Banking. This role requires a good understanding of the industry and direct competitors' products and services to contribute to the commercial objectives of the US Personal Banking business. Excellent communication skills required to negotiate internally, often at a senior level. Responsible for executing functional strategy for Digital Identity management including end results, budgeting, planning, policy formulation and contribution to future strategy of Digital Personal Banking. Additionally, responsible for multiple teams, including management of people, budget, and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Typically, a direct report to a Managing Director or equivalent.

Responsibilities:

• Owns long-term strategic view (3-5 years) and complete platform portfolio within his / her category / division.

• Owns development and communicates the long-term vision and goals that drive the working backwards strategies for a portfolio of platform products.

• Owns business and platform requirements for a large enterprise or portfolio of platform products

• Builds strong partnership with the business stakeholders to help drive strategic direction and investment decisions.

• Understands domain and competitive landscape; may lead company-wide decision making for the platform product domain

• Owns and inspires a culture of “test and learn” experimentation and innovation to solve core business and end customer needs in the platform product domain

• Leverages customer research, feedback, competitive analysis and industry trends to drive investment choices that will cultivate long-term innovation for the business and customer.

• Owns the organizational planning and serves as the representative to Executives

• Compiles content for periodic Exec level communications, reviews and updates

• Continuously monitors the KPIs of portfolio and reviews regularly with technology peers and business partners

• Creates a comprehensive user experience for an entire customer domain using various design thinking techniques

• Develops method for prioritization and triage of new changes and defects for team to apply, makes key decisions on showstoppers and end product quality

• Ensure team culture consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years of relevant experience in a product line management, e-commerce, and/or strategic planning role.

• Significant experience building complex business and/or transactional models.

• Has thrived and succeeded in delivering high quality technology products / services in a high growth environment where priorities shift rapidly.

• Ability to use hard data and metrics to back up assumptions and develop business cases.

• First-class leadership and influencing skills, including experience managing a Product Management Team

• Demonstrated interpersonal and talent management skills, including the ability to identify and develop product management talent.

Education:

• Bachelor’s/University Degree

• Master’s Degree preferred

------------------------------------------------------

Job Family Group:

------------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Primary Location:

------------------------------------------------------

Primary Location Full Time Salary Range:

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Anticipated Posting Close Date:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting