Branded Cards and Lending Issue Manager - VP

The In-Business Control team provides a central hub for key business analysis, with the goal of demonstrating governance and oversight within Branded Cards.  The goal of the In-Business Control Team is to reinforce the control environment across the Branded Cards teams by driving effective control execution and reporting processes. More specifically, to:

• Cultivate and support a sustainable and repeatable control environment by continuing to improve identified opportunities
• Identify and immediately escalate control gaps; ensure findings are applied consistently across all Branded Cards functions;
• Drive issues management to ensure consistency across preventative controls and sharing of information across Business Partners; and
• Manage the control model, ensuring review of all “new” initiatives in the appropriate governance forums.

Responsibilities:

- Identifying the Business Owner for an issue and engaging key stakeholders from Compliance, Legal, Government and Regulatory Affairs, Finance, COO Management, and

other relevant support functions as appropriate throughout the issues management process.

- Facilitating the initial and ongoing communication, escalation, and resolution process through standardized communication routines and tools.

- Assessing and recommending issue severity to drive expectations on resolution activities and timeliness.

- Providing insight and consultative support to the Business Issue Owner on remediation approaches, timelines and compensating controls.

- Informing and supporting the Business Issue Owner through the managing of project plan and deliverables to ensure issues are resolved and remediated within control

limits in the expected timeframes.

- Implementing issues data quality and reporting standards in accordance with policy to ensure that all relevant information, including issue definitions, root cause, remediation, and financial impacts, is captured accurately and is understandable to broader audiences.  Ensure L1 and L2 are compliant with policy requirements.

- Supporting additional oversight and validation routines required by functions such as Internal Audit and Compliance

- Ensuring that all relevant issues are tracked in appropriate systems of record

- Driving a holistic view of the issue to ensure impacts to other lines of business or functions are identified

- Working with the business partners to develop a culture that fosters self-identification of business issues

- Help support issues identified from Run, Fix, Change (Transformation)

Qualifications

- 6 – 10  years of direct, relevant experience in financial service operations, control, compliance, audit, or regulatory management.

- Bachelor's degree required, advanced degree a plus

- Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve

milestones within deadlines.

- Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities.

- Strong judgment and critical thinking skills.

- Self-motivated with a passion for establishing and maintaining a culture of control within the business.

- Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas like Internal

Audit, Legal, Compliance, COO, Government and Regulatory Affairs.

- Demonstrated ability to influence a group of diverse stakeholders and drive accountability and ownership with key business partners and process owners.

- Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and

knowledge of the business.

- Deep functional knowledge of the Credit Cards and/or Retail Banking industries and applicable rules, regulations, and processes.

- Pragmatic problem-solver, forward thinker with independence of thought.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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