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COVID-19:

我們同事和求職者的健康和安全是我們的重中之重。 因此,花旗繼續密切監視COVID-19的情況。 我們已在全球範圍內對整個公司實施了預防措施,包括暫時地進行所有面對面面試,直到需要時另行通知。

Commercial Card Customer Service Representative

工作 ID 22517894 主要地點 Jacksonville, Florida; 工作類別 Customer Service
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The Customer Service Representative (CSR) role serves as the first impression of Citi’s customer experiences. CSRs provide service support to the cardholder and non-cardholder population.  They are responsible for identifying customer's needs, resolving questions or concerns, troubleshooting minor technical issues, and providing first-hand product information. 

Job Description:

  • Respond to inbound service calls from government and corporate cardholders
  • Perform necessary account maintenance to fulfill customer requests
  • Communicate account status, procedures and other information as needed to respond to cardholder inquiries
  • Research and resolve customer inquiries/concerns
  • Follow established procedures/processes and Citi best practices while assisting with cardholder/non- cardholder inquiries
  • Gather information and lead the client using practical troubleshooting techniques to determine source of error
  • Escalate cardholder issues to the next level of support when appropriate 

Qualifications

  • Ability to communicate clearly and concisely with customers
  • Ability to thrive in an environment focused on measurable results at an individual level
  • Ability to work successfully in a team environment
  • Ability to multi-task
  • Attention to detail – ensuring accuracy and completeness of information relayed to cardholders
  • Able to make well-informed decisions within the boundaries of the job function
  • Ability to diffuse difficult customer situations and maintain calm under pressure
  • High school diploma or general education degree (GED); (Minimum of 1-year Financial Institution or Call Center experience preferred)
  • Customer Service experience is a plus
  • Experience within credit card industry is a plus
  • Must pass Citi background check and Government Background screening

24/7 Call Center

Full Time Positions (some with a 10% shift Differential)

Shifts vary and may include a weekend day (weekend premium for working a weekend day)

Hybrid work schedule (3 days work in office / 2 days work from home)

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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  • 在超過 95 個市場擁有實體據點,提供富有意義的工作機會

我們培養一種文化,擁抱所有個體並鼓勵多元觀點,您可以發揮影響力並發展職業生涯。在 Citi,我們重視展現高度專業水準、有強烈道德感和慷慨大方、對知識充滿好奇又有活力的同事。我們了解擁有一份職業的重要性,且承諾您,若您擁有了,我們一定會提供長遠保障。

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