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Issue Manager (Ops Risk Officer-CBORC GCB Operations and Fraud Prevention - Spanish Preferred)

工作 ID 21349175 主要地點 Jacksonville, Florida, Irving, Texas; 工作類別 Risk Management
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Responsible for Issue Management within GCB Operations and Fraud Prevention CBORC specifically focused on Mexico and APAC Regions. Responsibilities include leading issue resolution and audit oversight, program management, and coordinating across internal and external partners to resolve complex problems.

  • The Compl Bus Control Sr Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

    Responsibilities:
  • Manage and drive the Issue Management process from Start to Finish for new and existing issues. Partner with issue owners on proper root cause analysis, issue documentation and developing issue resolution strategy. Develop timeline and project plan for all actions needed for successful and timely completion.
  • Assist in producing the weekly Issue Management Report communicated with all senior leaders in supported Lines of Business.
  • Facilitates and ensures Issue Management Quality Standards are met for issues documented within supported areas.
  • Act as the single point of contact for issue metrics.
  • Transform raw data into useful metrics and reportable information for senior leadership.
  • Develops and produces issue and incident metrics for Senior Leadership on a weekly, monthly and quarterly basis.
  • Perform quality assurance over issues being reported on multiple executive level reports to include Monthly Operations Decks and Weekly Control Decks.
  • Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during times of distress during the issue management process.
  • Keeps abreast of the organization’s operational processes and best practices for business strategy.
  • Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that efforts are aligned with strategy and department efforts, regular two-way communication exists, downstream impacts are considered and business solutions are optimized.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Ability to manage teams. 
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

  • Bi-lingual (Spanish) Preferred
  • Ability to run and manage conference calls with business partners, technology and functional peers from multiple disciplines to reach a common goal.
  • Proficient with the iCAP system, experience with Cognos is a plus.
  • 3-5 years of experience in Operations and/or governance/risk
  • Process and procedures, including document control
  • Excellent influencing, facilitation and partnering skills.
  • High attention to detail
  • Experience and ease in interfacing with senior management
  • Individual should be analytical, flexible, and team-oriented, have good interpersonal communication, strong follow-up and time management skills with specific attention to detail and ability to multi-task and manage multiple requests.
  • Ability to form cross-functional, cross-level relationships
  • Technical proficiencies include  Citi Risk & Controls, PowerPoint, Excel, SharePoint required. 

    • Bachelor’s/University degree, Master’s degree preferred

This position may sit at or work remotely from any US Citi Operations site

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Job Family Group:

Risk Management

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Job Family:

Operational Risk

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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