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Facilities Site Governance Lead-Critical Data Center (NY/NJ Area)

工作 ID 22538488 主要地點 New York, New York, Rutherford, New Jersey; 工作類別 Corporate Services
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Citi requires that all successful applicants must be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of US employment.

Citi Realty Services – Global Operations – Site Governance Lead-CRS Critical Facilities Data Center

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Working at Citi in realty services is far more than just a job. It means joining a family of dedicated professionals driving change across the globe. Citi Realty Servicesdelivers excellence through safe, cost effective real estate premises and services. The changes in our work environment transforms the day-to-day office experience, and you can help us develop the workplace of tomorrow at large prominent locations, customer services centers and our local retail branches. We need people who are passionate about making an impact through our sustainability efforts to develop tomorrow’s workplace experience and lead the way in real estate management techniques and services. To join our team, we are looking for candidates with versatile skill sets including project, technology, or financial management, as well as people with a strong desire to learn, dedicated to providing the highest quality service in a fast-paced environment.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

CRS – Global Operations – Governance Lead-Facilities Data Center Site

The CRS Governance Lead-Facilities Data Center Site is a key member of the CRS Critical Facility Governance of Data Center Operations. The position will be a site governance lead and will have the oversight and direct review into the maintenance, operations, key settings, and vendor reporting for all site activity as it relates to critical equipment. 

The Position will provide subject matter expertise and engineering lead support to for the delivery and operation of critical data centers plus other critical facilities regionally. This role is a central resource for Critical Systems Engineering and Critical Facilities Management, providing:

  • Governance (Audit and Risk Control)– Conduct Reviews, Inspections, Audits, and overall governance to all critical equipment operations and maintenance to ensure that compliance and incident reporting is aligned with Citi guidelines, processes, and procedures.
  • Design and Construction – As Data Center Projects continue to be implemented, this Governance Lead will ensure that the D&C requirements are being met during projects and that operational overlap coordinated to prevent outages or impacts.
  • Operations-The site Governance Lead will ensure that operations are aligned with Citi goals, criticality of the data centers, and uptime requirements.
  • Change Management – Provide support to ensure thorough review and approval of all critical operational and construction activities in critical facilities.

Responsibilities:

Governance (Audit and Risk Control)

  • Conduct proactive and preemptive critical system reviews of logs, PPM’s, vendor reports, incidents, to ensure operations is in compliance with Citi requirements
  • Cross-reference inventory of equipment against manufacturers’ notices and industry alerts, and internal incidents for at-risk hardware and systems architecture
  • Take ownership stake for the open critical systems environments audit issues, resolve through coordination with operational staff and critical systems operations, incident, and D&C teams.
  • Utilize global policies and documentation in responding to internal and external audits of critical systems environments, participate in the audit process
  • Review business and TI infrastructure risk assessments to ensure proper facility installations and operating standards are in place to meet requirements
  • Review existing policies, standards, and procedures for D&C, operations, change management, and incident response to ensure effectiveness and adequacy
  • Identify risks associated with inventory of equipment against manufacturers’ notices and industry alerts, and internal incidents for at-risk hardware and systems architecture
  • Take ownership stake for all open critical systems environments audit issues, resolve through coordination with regional staff and critical systems operations, incident, and D&C teams.
  • Assist in the development of policies and documentation to be used in responding to internal and external audits of critical systems environments.
  • Provide reviews of business and TI infrastructure risk assessments to ensure proper facilities installations and operating standards are in place to meet requirements
  • Review existing policies, standards, and procedures for operations, change management, and incident response to ensure effectiveness and adequacy
  • Participate and/or coordinate desktop and site (where required) pre-audits for planned external audits.

Design & Construction

  • Oversight, approval, and governance of the annual attestation of compliance with D&C Requirements
  • Coordinate with regional and global Facility Management and Sustainability teams on all new projects to identify opportunities and incorporate best practices

Operations

  • Conduct critical system review monthly.  Review will include governance and oversight of all vendor reports, PPM completions, technical readings, and operational activities.  Approval and closure of all incidents and PPM’s will be reviewed.
  • Ensure adherence to corporate standards for Data Center operation and maintenance  for all Data Center projects
  • Oversight, approval, and governance of the annual attestation of compliance with O&M Requirements
  • Coordinate with local site CTI team to ensure capacity planning for new projects meets requirements
  • Maintain an inventory of critical components for use in sharing best practices, expediting repairs through leveraged parts positioning
  • Identify common failure scenarios based upon installed base of similar components and configurations of equipment, focused to preempt outages with similar precedents across Citi and industry
  • Review all new capital and renovation projects within the site with respect to operational requirements
  • Assist in the development of an inventory of critical components for use in sharing best practices; expedite repairs through leveraged parts positioning
  • Identify common failure scenarios based upon an installed base of similar components and configurations of equipment, focused to preempt outages with similar precedents across region and the industry.

Change Management

  • Review, Walk, and approval of all Data Center Maintenance Operating Procedures (MOP’s) and Oversee use of change control procedure for critical systems invasive maintenance and changes to ensure proper business level and CTI coordination is met, coordinate with other non-facilities changes and events in critical environments
  • Review change management policy utilization across the regional facilities management teams and ensure strict adherence to policy
  • Manage regional escalation and approval method for emergency changes and events
  • Act as the site’s top-level CRS approver class in existing change management applications
  • Review change management schedules across facilities to ensure that production/cob paired facilities do not have coinciding work schedules
  • Work with the global team to develop metrics on maintenance durations and outages to review comparable operations and ensure windows are adequately scheduled.
  • Act as advocate on behalf of regional site managers in scheduling required maintenance and repairs.
  • Act as an advocate on behalf of site managers in scheduling required maintenance and repairs.

Outage Reporting / Incident Response

  • Take responsibility for CRS incident escalation and coordinate all cross-business/function communications regionally
  • Participate in response team to provide 24/7 remote support of all complex situations and outages
  • Develop and manage the regional process for preliminary, ongoing, and final incident reports, post mortems, CAP plans, and audit grade documentation
  • Identify root cause and share failure analysis across teams to ensure similar conditions are proactively addressed
  • Review and provide assistance in developing preliminary, ongoing, and final incident reports, post-mortems, CAP plans, and audit grade documentation.
  • Identify root cause and share failure analysis across teams to ensure similar conditions are proactively addressed.

Qualifications:

  • A minimum of 3 years of relevant, diverse professional experience in governance and/or operations within a financial services or large corporate environment.
  • A degree or equivalent experience governance, auditing, Electrical, Mechanical Building Services,  or associated engineering discipline. 
  • Clear operational understanding of facility excellence.
  • Experience in management of internal and external technical resources.

Critical Competencies:

  • Excellent communications, advanced written and verbal skills, with an emphasis on the ability to relate to peers and senior management in a professional manner.
  • Strong interpersonal skills: an ambitious, enthusiastic, conscientious, and confident professional with all-around best-in-class leadership and management skills, with an ability to negotiate, influence, and motivate.
  • A reputation for excellence in this field coupled with a down-to earth pragmatism and collaborative style to which colleagues and customers respond well.
  • Time management and prioritization, planning and organizing, with strategic agility.
  • Highly customer-focused, with exceptional Customer Relationship Management skills.
  • Excellent training and presentation skills.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi | Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi.

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Job Family Group:

Corporate Services

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Job Family:

Facilities Operations

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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