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COVID-19:

我們同事和求職者的健康和安全是我們的重中之重。 因此,花旗繼續密切監視COVID-19的情況。 我們已在全球範圍內對整個公司實施了預防措施,包括暫時地進行所有面對面面試,直到需要時另行通知。

Client Service Manager

工作 ID 22441047 主要地點 San Francisco, California; 工作類別 Private Client Coverage
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The Client Service Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

  • Actively manage the day-to-day servicing and processing activities to ensure that the staff is delivering a high level of service and complying with corporate and regulatory policies and procedures.
  • Interface daily with Banking teams to ensure escalated issues addressed and client service requirements are being exceeded.
  • Coach and provide ongoing feedback to staff, identify training needs, and prepare developmental and training plans.
  • Regularly review processes to ensure maximum efficiencies while delivering superior service quality.
  • Contribute to and drive tactical and strategic initiatives.
  • Establish effective working relationships with operational and technology partners to jointly identify and resolve on-going issues.
  • Regularly review internal control and regulatory requirements and self-test results to ensure that effective controls are in place.
  • Work closely with the Global and Regional Market Managers to ensure that business initiatives are appropriately supported by Service.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

  • 6-10 years of experience
  • Leadership skills: Takes ownership, readily takes charge and makes decisions, able to motivate people toward a common goal, implement change and get results. People Management Skills: able to constructively coach and motivate staff
  • US: Licenses 7 & 63 or willing to acquire within 120 days

Education:

  • Bachelor's/University degree, preferred

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Job Family Group:

Private Client Coverage

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Job Family:

Client Services

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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  • 加入我們超過 220,000 人實力堅強的多元化團隊

  • 熱心公益的員工在 90 個國家/地區的社區擔任志工

  • 在超過 95 個市場擁有實體據點,提供富有意義的工作機會

我們培養一種文化,擁抱所有個體並鼓勵多元觀點,您可以發揮影響力並發展職業生涯。在 Citi,我們重視展現高度專業水準、有強烈道德感和慷慨大方、對知識充滿好奇又有活力的同事。我們了解擁有一份職業的重要性,且承諾您,若您擁有了,我們一定會提供長遠保障。

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