Relationship Associate (RA) to Nordic Commercial Banking - Hybrid

Equal Opportunity

We recognize talent comes from a wealth of experience and ideas beyond just the technical specifications of a role. If you feel like you can make a meaningful impact even if you don’t necessarily check all the listed requirements, please still consider applying. Diversity of experience and skills supplemented with drive are cornerstones to innovation and excellence and we encourage people from all backgrounds to apply to our positions.

Please let us know if you require any accommodations during the interview process and review Accessibility at Citi.

Who We Are

Citi Commercial Bank offers its clients the convenience of a global banking network, thought leadership and global financial capabilities of Citi. We deliver extensive industry knowledge, local expertise and dedicated service support to companies with an international footprint.

Citi as a franchise has a robust history in the Nordic region, spanning over 100 years. Citi’s Nordic Commercial Bank (CCB) was launched in 2020 and is today a fast growth business with a hub in Stockholm, Sweden with vision to significantly scale up over the next five years and beyond. Our office is centrally located at Birger Jarlsgatan 6.

This new Relationship Associate (RA) role has come on back of strong growth of the CCB team in the Nordics. The role will have primary responsibility of supporting the bankers on servicing the banking & financing needs of Nordics headquartered clients, deepening existing client relationships and acquiring and onboarding the new commercial banking clients across Sweden, Denmark, Finland and Norway. Previous experience in cash management servicing will be a particular advantage in this role.

Key Skills & Responsibilities:

• Builds relationships with client network and operational teams, becoming a key contact for internal requests/problem escalation and resolution. Helps clients to access Citi’s global network, locating local coverage and product support across the globe.
• Provide day-to-day banking support to the bankers.
• Primary point of contact for onboarding, work on customer due diligence / KYC for new to bank clients as well as existing client base and handle documentation related to client on-boarding
• Close co-ordination with Operations, AML and ICG Partners on the KYC renewal process, with focus on supporting the firm’s goal of achieving its KYC deliverables.
• Ensure KYC and AML controls are in place for all new client requirements, through the established process and lead any control or remediation requirements relating to the produce space
• Support account strategies by developing an institutional understanding of the client, eg; their treasury model and philosophy, funding model and cash management strategy and help build an efficient, productive and strong relationship.
• Responsible for driving deals through CRM, initiate CRM workflow for account opening and other Treasury & Trade Solution (TTS) products, all support and documentation related escalations and wider implementation ensuring ramp up of revenue from deals implemented.
• Co-ordinate / manage account structures - assist with account opening/closing and ensure correct liquidity structure to meet client needs. Works as an integral part of the Banking Team and leads efforts to maintain and fine-tune the client’s existing Product Solutions.
• Work with billing team if/when pricing issues arise, Channels Services, Citidirect, CitiConnect etc
• Develop relationships with clients and assist with routine payment and credit queries, confirmation of support, problem escalation.
• Handle queries on other TTS products e.g. cards, receivables, liquidity structures, trade finance products, Wordlink, security account etc
• Shares regulatory; market; product updates with the client
• Manage existing base of key client relationships for transaction level support. Close co-ordination with CSG Network / Product partners, Credit Risk management Services (CRMS) and the Documentation Unit (DCU) for credit line set up and availment, ensuring that approvals obtained are in line with requirements under the Risk Policy and ensure timely resolution of data exceptions (facility excess or unmatched transactions).
• Provide support where necessary for the coordination of RFP’s
• Prepare facility; exposure and relationship data as requested by bankers. At annual review time, co-ordinate with the CSG network to review global facilities, and help make recommendations for potential changes/reductions
• Work in partnership with Trade Implementations for the issuance and associated documentation for Guarantee’s/LC’s
• Assist bankers in the co-ordination of ad-hoc regulatory/data review exercises, and help with data clean-up exercises, making the necessary facility adjustments where appropriate
• Basic understanding of key commercial banking processes & solutions, including Transactional Banking, FX, Trade, Treasury, Working Capital Management and Lending products.
• Work collaboratively with other Commercial Banking sector teams. Share best practice across teams in order to deliver ‘best in class’ relationship management to new and existing clients.

Knowledge/Experience:

• Previous experience working within Commercial/Corporate banking
• Experience in a client facing role
• Knowledge of cash management, trade, lending, FX, capital markets or other banking solutions

Skills:

• Commercial/Corporate Banking skills
• Relationship skills and ability to maintain an effective network across the organization
• Organisational skills. Ability to multi-task.

Competencies:

• Excellent communication skills.
• Building Client Relationships. Customer interaction/service.
• Effective collaboration with Commercial Banking product partners
• Controls & compliance
• Integrity & Professionalism
• Proficiency with Microsoft and CRM applications
• Understanding of lending process and  implementation/on-boarding process advantageous

Education:

• Educated to degree level or equivalent

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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