CIS Client Services Senior Analyst

Responsibilities:

• Securities transaction processing and settlement in accordance with prevailing market and client deadlines, SWIFT and local market standards, internal procedures

• Query resolution: answering queries from Customer Service officers and various other teams involved in transaction processing and settlement activities regarding the status of settlement cycle and related changes in internal databases

• Support colleagues and peers, especially during peak volume periods and other absences

• Building a good working relationship with internal and external stakeholders (other departments, vendors, Transfer Agents etc.) and enhance those relationships to improve the service standards, team processes, systems and procedures within the team to improve process efficiency, expansion of the product and reduction of manual work

• Perform process analysis and suggest enhancements

• Additional business-oriented tasks requested by manager

Requirements:

• Excellent verbal and written communication skills

• Analytical skills

• Good team player able to build strong professional relationships

• Experience in delivering tasks to strict deadlines and controls

• Very good work organization; punctuality and timeliness

• Ability to work in high stress fluid environment

We offer:

• Competitive salary connected with annual salary review and discretionary annual performance bonus

• A challenging work environment where you can collaborate with global teams & clients to contribute to critical banking applications

• A great environment for learning new technology and tools

• Exposure to variety of products offered on financial market such as Fund Accounting, Middle Office, Custody, Transfer Agent, Trustee and others

• Opportunity to work in hybrid working pattern

• Social benefits (e.g. private healthcare care, employee pension plan, benefit system, life insurance)

• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with;

• Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)

• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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